FAQs

Frequently Asked Questions: Everything you need to know about Smart Plumbing and gas boilers

Frequently Asked Questions (FAQs)

Our FAQs aim to answer any questions you may have about the process of having your boiler replaced, as well as defining and explaining some of the key technical terms you may hear in relation to boilers.

If our FAQs don’t yet answer your question, please contact us and we will be happy to help.

FAQs - Answers to your frequently asked questions

FAQs: Your Questions Answered

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Why Choose Us?

99% Customer Satisfaction

You can rest assured that you are making the right choice when choosing our company to install your new boiler because we are one of only a few companies in the region that have an independently verified customer satisfaction score in excess of 99%.

Lowest Prices in the UK

We buy and install more boilers than any other independent heating company in the region. This has enabled us to negotiate exclusively low prices with the manufacturers, which we share with all our customers.

COVID-Secure Contractor

We have carried out a COVID-19 risk assessment to keep our customers and engineers safe. We have comprehensive PPE, cleaning, handwashing and hygiene procedures in place, and will take all reasonable steps to maintain social distancing at all times. 

Price-Match Promise

We guarantee we will not be beaten on price. In the unlikely event that you receive a lower quote from any other Gas Safe registered installer, we will match their quote and provide you with your first year service free of charge.

COVID-Secure Contractor

We have carried out a COVID-19 risk assessment to keep our customers and engineers safe. We have comprehensive PPE, cleaning, handwashing and hygiene procedures in place, and will take all reasonable steps to maintain social distancing at all times. 

Price-Match Promise

We guarantee we will not be beaten on price. In the unlikely event that you receive a lower quote from any other Gas Safe registered installer, we will match their quote and provide you with your first year service free of charge.